Payment care
Refund Policy
Cosmetic House LK reviews every refund request carefully so customers can order with confidence and clear expectations.
When refunds are considered
Refunds are considered only for approved cases such as incorrect items, damaged items, expired items, or an order that cannot be fulfilled after confirmation.
Refund method
Refunds will only be processed back to the original payment method/payment-initiated media used during the transaction.
Review process
Customers must contact us within 24 hours of receiving an order with the order ID, product photos, parcel photos, and a clear explanation. Approved refunds are processed after review.
Non-refundable items
Opened, used, swatched, unsealed, or customer-damaged cosmetic and skincare products are not eligible for refund due to hygiene and safety reasons.
Processing time
Processing time may vary depending on the original payment provider, bank, or payment network.
Contact
WhatsApp: +94 76 224 5570
Email: cosmetichouse.lk@gmail.com